楽天Point Club

Earn Rakuten Super Points and pay for your next order!

earn 1% Super Points with every purchase! + Earn bonus Super Points!

How does it work?

  • Shop and earn Points!

    Earn 1,000 Points!

  • Use points to save on your next order!

    Save 1,000 yen!

What are the Benefits?

  • Use points and save
    You can spend Rakuten Super Points you already have.
  • Always earn 1% in Super Points
    Whenever you shop in Rakuten you automatically get 1% back in Super Points.
    100 Super Points = 100 Yen
  • Earn bonus Super Points
    Earn bonus Super Points from numerous regular and seasonal promotions such 1000 points or 10-times points.
    Opt-in is required each time.

Hot Campaign

FAQ

  • Q: My points haven't been granted.▼

    Please check the following possibilities:

    A-1)Promotions give points at different times. If only 1% of the points for a promotions you took part in have been received, it may be to do with us. Check the time for granting points on the day of the special points promotions.
    A-2)It is not the time for points to be granted. When normal purchases are made on Rakuten, points are granted the following day. Please check again when it is the appropriate time. *The time when points are granted varies according to the service. See the Rakuten Super Point rules for the timing for granting points for each service including Rakuten Travel, Rakuten Auction and cooperative purchases in Rakuten marketplace.

    A-3)The service isn't being used by the appropriate memberPoints are granted to the member's account used at the time of using the service and points obtained on different users cannot be used, shared, transfered or combined. Please confirm the number of points using the user ID and password of the member used for the service.

    A-4)The service isn't used with a Rakuten membership Points are granted when using a Rakuten membership and using a point-granting service, or when registering (speed registration) after a normal purchase in the Rakuten marketplace. Points are not granted when not using your membership. If your order does not show here, you may not have used your membership or a different membership may have been used.

    A-5)The order price was less than 100 yen. For purchases on any relevant service under 100 yen points, are not granted.

  • Q: I can't use my points▼

    A-1)You don't have actual points. You cannot use pending points. On the day pending points become actual points this will be recorded in the "Actual Point Schedule" in the reference column "History of Points Obtained and Used" in Point Club.

    A-2)You don't have 50 points. If you do not have over 50 actual points when making a normal purchase you cannot use points.

    A-3)You have minus points. When you have minus points you cannot use points even if you have Limited Time Points.

    A-4)You did not use the service with the relevant membership registration. Points are granted to the account which was used at the time of purchase and points obtained by different accounts cannot be spent and shared, transfered or added. Please confirm the number of points using the Rakuten ID and password of the account used for the service.

    A-5)You used a Rakuten membership but didn't use the service. Points are granted only when you use the service having logged in with Rakuten ID and password. If you aren't registered, points are not granted. Please confirm on your purchase history whether you are were logged in when you used the service. If your order does not show up, you may have been not logged in or you may have used a differet Rakuten account.

    A-6)You didn't use a service where points are allowed to be used. For some services using points is not allowed.

  • Q: What are Limited Time Points?▼

    "Limited Time Points" differ from normal points and have a time limit on their usage. Limited Time Points have the following features:

    A-1)They are given for special campaigns and each have their own "valid period" after which they automatically expire. *There are points that don't expire at the end of a month but on any date, e.g. 15th - check the expiry dates.

    A-2)When you have both ordinary points and Limited Time Points you use them starting with the Limited Time Points.

    A-3)When you have points with different expiry dates you use them starting with the points with the nearest expiry date. *The valid period for Limited Time Points is the period to use the points.
    If your actual use of the service falls after the valid period for the points then you can use the points.(e.g. when the dispatch date of a pre-ordered item, dates of lodging for Rakuten travel, dispatch date for Rakuten Books falls after the valid period)

    A-4)Even if you have Limited Time Points, if your total balance is minus then you cannot use them. *As soon as your balance becomes positive you can use the Limited Time Points.

    A-5)Limited Time Points cannot be exchanged for points for related services.